Comments on: A Review of Amazon Prime Wardrobe

By: Caesia

Caesia — Thu, 10 Jan 2019 19:10:12 +0000

I like the incentive to return the items quickly so you never get charged.

By: Ray

Ray — Thu, 01 Nov 2018 07:35:47 +0000

I’ve done it once, bought 3 sports caps. The size I thought was right and the one size smaller and the one size larger. The size I thought was right was not. I needed the larger once. Normally I would have bought the one I thought was correct and then the larger, 2 orders. So for that it saved time. Sure I could have ordered the 3 caps at once and returned 2 of them but I don’t do it that way. Either way getting clothing in 2 days or 5 days doesn’t really matter to me. Now they just need to add Prime Hardware or Prime Electronics..

By: pam

pam — Thu, 25 Oct 2018 21:56:10 +0000

PAM:
10/25/18
I have used prime wardrobe twice now getting 1000.00 worth of each time looking for designer dresses for my son’s wedding in the spring and after trying on several have fallen in love with one I saw in a bridal shop which was 150.00 less on prime. I also ordered another outfit for the wedding but when it arrived it was only a jacket and no dress. I called Amazon and they credited me immediately and never was charged any fees. I hate shopping in stores and being a plus size, it’s hard to find dresses that fit and look nice. I’m sold on this service.

By: Suzanne

Suzanne — Sat, 20 Oct 2018 13:30:09 +0000

I used Prime Wardrobe, but I stopped, because it was very difficult to find clothing items in my size and color and price range. To answer the person who can’t figure out why one would want Prime Wardrobe? I don’t make it a habit of returning, it’s such an unpleasant task, so this seemed like an easier return, since one doesn’t pay for it yet. Another reason why I like Wardrobe is that I chose top designer gowns and purses that I otherwise couldn’t afford. I did not have to have that dollar amount already on my credit card. I was sent all that I asked for. It was very fun to try on such luxurious outfits. But then I noticed a clause that if Amazon felt you wore anything for even a minute past just a try on, they would charge you for that item. That gave me a jolt and I no longer was comfortable using Wardrobe. I did find one dress that I loved, but alas, I have to save up money for it.

By: Michael Coon

Michael Coon — Sat, 15 Sep 2018 03:17:11 +0000

Try Trunk Club. They have been doing this type of business for years. They know what they are doing. Amazon is just trying to monopolize another business model, but not doing it well.

By: Eric

Eric — Thu, 13 Sep 2018 16:21:22 +0000

Just tried this service recently which is late August, early September of 2018.

The front end of the experience is fine as the items arrived quickly and I didn’t have to authorize the full payment during the trial period as indicated in an earlier comment. Maybe Amazon changed the policy?

Three of the four items were returned and delivered to the Amazon facility as indicated on the Amazon provided UPS labels. The items came in two boxes so Amazon provided two labels. The three items were sent back in the two boxes they came in, respectively.

Four days after the returned items were delivered to Amazon, I received an email from Amazon indicating that two of the three items were not returned and my credit card will be charged for the returned items.

I contacted Amazon and was told that it takes up to five business days to process returns after items arrived at the Amazon return destination.

I did not receive an apology for having to waste my time getting this situation sorted out. Instead, I heard excuses.

As it turned out, the Amazon system was able to process the return items the very same day the email was sent.

I made the following suggestions to the rep I spoke to:

1. The notification email should only be sent AFTER Amazon completes processing. In this case, the email should never have gone out before five business days after the return items had arrived.

2. The time frame for Amazon to charge for unreturned items should be extended accordingly.

Amazon has the ability to be notified by UPS when a return shipment is dropped off at a UPS store.

I have worked in the IT field for over thirty years so this is clearly an oversight in designing the return system. Amazon could have done better both in the system design and the way the rep handled the situation.

This will be the last time Amazon Wardrobes got my business.